Privacy policy

Last Updated: September 23, 2026

Hong Kong Luminos Trade Limited (“we,” “us,” or “our”) operates this website and the related online store and services. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, place an order, or otherwise interact with our services.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment and transaction information
  • Order details and purchase history
  • Information you provide when contacting customer service
  • Device, browser, IP address, and website usage information

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill orders
  • Arrange shipping and delivery
  • Provide order confirmations and tracking information
  • Process payments and refunds
  • Respond to customer service requests
  • Manage returns and exchanges
  • Improve our website, products, and services
  • Prevent fraud, unauthorized transactions, and misuse
  • Comply with applicable legal and regulatory requirements
  • Send service-related communications

Where permitted by applicable law, we may also use your information to send promotional communications. You may unsubscribe from marketing communications at any time.

3. Payment Information

Payments are processed through third-party payment providers.

We generally do not store your complete payment card information on our own systems. Payment information is handled by the applicable payment provider according to its own privacy policy and security practices.

4. Shipping and Third-Party Service Providers

We work with third-party service providers to operate our business, including payment processors, shipping carriers, logistics providers, website technology providers, and customer service providers.

We may share information necessary to complete an order with these service providers, such as your name, shipping address, contact information, and order details.

These parties are expected to use the information only as necessary to provide the services they perform for us or as otherwise permitted by applicable law.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember preferences
  • Understand website traffic and usage
  • Improve website performance
  • Support advertising or marketing activities where applicable

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functions.

6. Information Security

We take reasonable measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.

8. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information.

You may also have rights to object to or restrict certain uses of your information.

To make a privacy-related request, please contact us using the contact information provided on our website. We may need to verify your identity before completing certain requests.

9. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, or applicable legal requirements.

Any updated version will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us through the contact information provided on our website.

Company: Hong Kong Luminos Trade Limited

Business Address:
Room 22, Unit A1, 13/F, Block 2, Nam Fung Industrial City,
18 Tin Hau Road, Tuen Mun, Hong Kong